Scope:
Alpha Mead manages Ericsson’s technical office in Addis Ababa, Ethiopia, located in the city’s business hub.
Key FM Scope:
1. Cleaning, pest control and waste management
2. Service request management
3. Mechanical, electrical and plumbing (MEP) maintenance and repairs
Key Achievements:
98% service request resolution rate within SLA timelines 25% reduction in MEP – related downtime over 12 months.